Ryanair further expanded its London Luton summer 2017 schedule with a new route to Dusseldorf Weeze, starting in March, in addition to a new Faro route, which will deliver 2m customers p.a. and support 1,500* jobs at London Luton Airport.
Ryanair’s summer 2017 schedule will also see more frequencies to sun and city destinations, lower fares (as Ryanair passes on lower fuel costs), an even better customer experience as it rolls out year 3 of its “Always Getting Better” customer experience programme, and will deliver:
- 2 new routes to: Dusseldorf-Weeze (2 weekly) and Faro (5 weekly)
- 19 routes in total
- 2m customers p.a.
- 1,500* “on-site” jobs p.a
Ryanair’s Robin Kiely said: “We are pleased to add this new twice weekly route to Dusseldorf-Weeze to our London Luton summer 2017 schedule, which also includes a new route to Faro and will deliver 2m customers p.a. and support 1,500* jobs at London Luton Airport.
Customers can look forward to even lower fares when they make advance bookings for summer 2017, so there’s never been a better time to book a low fare flight on Ryanair and we urge all customers who wish to book their summer 2017 holidays to do so now on the Ryanair.com website, where they can avail of the lowest fare air travel to and from London Luton.
To celebrate, we are releasing seats to Dusseldorf-Weeze from just £19.99, which are available for booking until Saturday (12 Nov) for travel in March, April and May. Since these amazing low prices will be snapped up quickly, customers should log onto ryanair.com and avoid missing out.”
94% of Ryanair customers satisfied with flight experience
Ryanair also released its ‘Rate My Flight’ statistics, which show that 94% of surveyed customers were happy with their overall flight experience in October.
Over 17,000 customers used the ‘Rate My Flight’ function in the Ryanair app in October (an increase of 7,000 from September), ranking their overall experience, boarding, crew friendliness, service onboard and range of food and drink, on a 5-star rating system, ranging from 1 star for Very Poor, to 3 stars for Ok, to 5 stars for Very Good.
Some 94% of respondents rated their overall trip ‘Very Good /Good/ OK’, recording similar ratings for boarding (87%), crew friendliness (95%), service onboard (93%) and range of food & drink (80%).
‘Rate My Flight’ is available in Dutch, English, French, German, Italian, Polish and Spanish, via the Ryanair app, which can be downloaded from the iTunes and Google Play stores.
Ryanair’s Robin Kiely said: “Rate My Flight is the latest digital initiative launched under year 3 of our “Always Getting Better” customer experience improvement programme, which allows customers to provide real-time reviews on their flights via the Ryanair app, from the moment they land. We welcome all customer feedback so that we can continue to improve all aspects of the Ryanair customer experience and some 94% of more than 17,000 customers were satisfied with their Ryanair flight in October. Customers who want to rate their flight should download the Ryanair app, allow for push notifications, and will be sent the survey through the app upon landing.”
*ACI research confirms up to 750 ‘on-site’ jobs are sustained at international airports for every 1m passengers.